The following reasons are covered by our 30-day FULL Refund/ FREE Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the received item since our products are customized.
For a more detailed understanding, please see our Return Refund Policy.

Reply: The order processing time is 3-5 days. The tracking number will be provided after shipment. It is expected to arrive in 7-10 days. The specific time depends on logistics and address.

Reply: All products have undergone strict quality inspection. If there is any quality problem, please contact our customer service to handle the exchange.

Reply: Yes, we provide personalized customization services, supporting text, color, and design selection. Please contact our customer service to discuss when placing an order.

Reply: Avoid moisture for decorations and clean them regularly with a soft cloth; avoid contact with chemicals, perfumes and water for jewelry. When using, they can be properly cleaned and stored in a dry place.

Reply: Our wedding gifts are all beautifully packaged, designed to add a touch of beauty to your special day.

Reply: We offer global delivery services, and the specific cost is calculated based on the destination and weight. At checkout, the system will automatically display the shipping cost and estimated arrival time.

Reply: After the order is completed, you can check it on your account page, or track the package by tracking number.

Reply: If you need to modify the order (such as changing the product, quantity or delivery information), please contact our customer service as soon as possible. It can be modified before processing, and the shipped order cannot be modified.

Reply: Support credit cards, debit cards, PayPal, etc. Select the appropriate payment method at checkout.

Reply: We try our best to keep sufficient inventory, but some products may be temporarily out of stock during the peak holiday season. To ensure that you can receive your favorite gifts on time, it is recommended to place an order as early as possible.

Reply: If you have any questions, please contact customer service through the official website email, social media contact page or WhatsApp, and we will respond to your questions as soon as possible.